Skills For IT Help Desk Analyst

The IT help desk Analyst is where the voices of customers and users come directly.
Therefore, the problem with the help desk is not only for the customer, but also for the problem of the system itself and the problem of the company.

If you become a leader or manager who has experience as a help desk, you will be offered proposals for upgrading to better systems, data analysis of customer needs, and work to plan new system construction to solve problems. There is also.

Using the experience and knowledge gained in the work to change the career to a system engineer, network engineer, or infrastructure engineer, there are various career paths after that.

A free-lance career path is also available as a help desk. See the next section for details. To become a freelance help desk, you may want to consult.

Skills Required for Freelance

Unlike freelancers, freelancers need to get a job themselves, so they look for and get a job the skills . In addition, you will need to calculate and pay for taxes and expenses, such as social insurance and health insurance. In addition, it can be said that time management and planning for continuous acquisition of work are required more than company employees.

In summary, the following four skills are required as freelancers.

• Sales and bargaining skills to get a job
• Self-management ability to control yourself including physical condition management
• Final tax return / social insurance knowledge and procedures
• Information gathering capabilities such as constantly setting an antenna for the demand and supply of a new society