What
is help desk?
Help Desk literally means “help desk”. This is quite
correct for its purpose, but we will try to go deeper and better explain its
use in the business world.
The
help desk is a solution used by companies to centralize all forms of
communication with the customer in one place. Understand better with this
explanation from our CEO Donisete:
Do you
know all those different ways to contact a company?
There is a
telephone, e-mail, chat, form on the website, social networks, all kinds of
things. It is precisely at this time that the help desk comes on the
scene. It gathers all the different contacts, coming from different tools,
and makes life easier for agents . In
addition, it facilitates access to the customer's history, internal
communication, the search for information and even the analysis of metrics.
Today,
many people may need a professional in IT (Information Technology) and not even
know. Therefore, understanding what a support analyst does is very
important for you who offer this service.
Using technology resources is a good way to maintain
the competitive position of any company in the market in the face of the great
changes that have taken place
today.
today.
The help desk analyst is a professional trained to
answer customer requests, answer questions and provide assistance through the
available channels. Each company and each region of the country operates
with different help desk support analyst salary ranges, but salaries can vary from R $ 756 to R $ 7,958.
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